Shipping & Delivery

Shipping Regions

We currently ship to Germany and the United Kingdom.

Processing Time

Orders are processed within 1–3 business days.

Delivery Times (after dispatch)

Germany: 2–4 business days

United Kingdom: 3–5 business days

Delivery times are estimates and may vary.

Shipping Costs

Shipping costs are shown at checkout.

Free shipping may apply where indicated.

Customs & Duties

All orders are made to order by our production partner in Germany and dispatched from Germany. UK prices include UK VAT: for orders up to £135, no import charges are due on delivery. For larger orders, import VAT, duties or a carrier fee may apply.

Tracking

Tracking details are provided once the order has been dispatched.

Delays

We are not responsible for delays caused by carriers or customs.

Incorrect Address

Customers are responsible for providing accurate

shipping details. We are not liable for delivery issues

caused by incorrect or incomplete information.

Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact:

office@monoretro.com

Returns

Return shipping costs are the responsibility of the

customer unless the item is defective or incorrect.

For full return and withdrawal terms, please refer

to our Returns & Withdrawal Policy.

Customers in the United Kingdom can return goods to our UK returns address:

MONORETRO c/o Olivia Bell Management

Suite 102, 34–35 Berwick Street

London W1F 8RP

United Kingdom