Privacy Policy

PRIVACY POLICY

1. Introduction

We take the protection of your personal data seriously.

This Privacy Policy explains how DemiGin GmbH, trading as Monoretro, collects, uses, and protects your personal data when you visit our website, place an order, or interact with our services.

2. Controller

The data controller responsible for processing your personal data is:

DemiGin GmbH
trading as Monoretro
Rosentalgasse 6
04105 Leipzig
Germany

Email: privacy@monoretro.com

3. Collection of Personal Data

We collect personal data when you:

- Visit our website
- Place an order
- Subscribe to marketing communications
- Contact us via forms or email

This may include:

- Name
- Billing and shipping address
- Email address
- Phone number (if provided)
- Payment details
- IP address
- Device and browser information
- Order history

4. Purpose of Data Processing

Your personal data is processed for the following purposes:

- Processing and fulfilling orders
- Payment processing
- Shipping and delivery
- Customer support
- Fraud prevention and security
- Marketing and communication (if consent is given)
- Website analytics and performance optimization
- Legal and regulatory compliance

5. Legal Basis for Processing

Processing of personal data is based on:

- Art. 6(1)(b) GDPR — performance of a contract
- Art. 6(1)(c) GDPR — compliance with legal obligations
- Art. 6(1)(f) GDPR — legitimate interests (e.g. website security, analytics)
- Art. 6(1)(a) GDPR — consent (e.g. marketing, cookies)

6. Shopify (Hosting and E-Commerce Platform)

Our online store is hosted by Shopify.

Shopify provides the e-commerce platform that enables us to sell our products.

Your data is stored through Shopify’s data storage systems and databases.

Shopify may process data outside the European Union, including in Canada and the United States, in accordance with applicable data protection laws.

7. Payment Providers

We use third-party payment providers to process payments, including:

- Stripe
- PayPal

Payment data is processed directly by these providers and is not stored by us.

These providers process personal data in accordance with their own privacy policies.

8. Shipping Providers

To fulfil your order, we share necessary data (such as name and address) with shipping providers.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

- Enable essential website functionality
- Store user preferences
- Analyze website traffic
- Support marketing and advertising

You can manage cookie preferences through your browser settings or via our cookie consent tool.

10. Analytics and Marketing Tools

We may use the following tools:

Google Analytics

We use Google Analytics to analyze website usage and improve our services.

Google may process data such as IP address, device information, and browsing behavior.

Meta (Facebook/Instagram) Pixel

We may use Meta Pixel to measure advertising effectiveness and deliver relevant ads.

Email Marketing (e.g. Klaviyo / Mailchimp)

If you subscribe to our newsletter, your email address may be used for marketing communications.

You can unsubscribe at any time via the link in our emails.

11. Data Transfers Outside the EU

Some service providers may process data outside the European Union.

Where this occurs, we ensure appropriate safeguards, such as:

- Standard Contractual Clauses (SCCs)
- Adequacy decisions (where applicable)

12. Data Retention

We retain personal data only as long as necessary for:

- Contract fulfillment
- Legal obligations (e.g. tax and accounting requirements)

13. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

- Access your personal data
- Rectify inaccurate data
- Request deletion of your data
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time

To exercise your rights, contact:

privacy@monoretro.com

14. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

15. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect legal, technical, or operational changes.